We help business owners, managers and staff set up PivotPOS, troubleshoot devices, configure printers and keep operations running smoothly.
Last updated: August 12, 2026For account, billing, setup or technical support, email usepivotpos@gmail.com. Include your business name, business code, device type, and screenshots or error messages where possible.
For urgent production issues, include the word URGENT in your subject line and describe the affected branch, device and workflow, such as login, sales, sync, printing or online orders.
We can help with onboarding, staff roles, device registration, PIN login, offline sync, printer stations, product import, stock setup, plans, payment settings and online ordering pages.
We can also assist with deployment readiness, Android/iOS app testing, admin setup, business website configuration, email notifications and data import templates.
Please send your business name, tenant or business slug, the email you use to log in, device platform, app version, branch name and the steps that caused the issue.
Never send full passwords, card details or private customer payment information by email. If we need sensitive diagnostics, we will guide you through a safer process.
Standard support is handled during normal business hours. Response times may vary by plan, severity and queue volume.
Critical issues that block sales, login, order settlement or production printing are prioritized ahead of general setup questions.
Send us the details and we will help you get the correct part of PivotPOS working again.
Email support