This policy explains how PivotPOS handles subscription cancellations, failed payments, refunds, plan changes and add-ons.
Last updated: August 12, 2026If a free trial is available, you can test PivotPOS before choosing a paid plan. Trial length, available features and limits may vary by plan or campaign.
You may cancel a subscription or add-on from billing settings where available, or by contacting support. Cancellation stops future renewal charges but does not automatically erase business data.
Refund requests are reviewed case by case. We may consider refunds for duplicate charges, billing mistakes, accidental renewals reported quickly, or service issues that we could not reasonably resolve.
Refunds are generally not provided for used billing periods, setup mistakes, third-party outages, unsupported hardware, change of mind after significant use, or failure to cancel before renewal.
Upgrades may unlock more features, limits, users, branches, devices or add-ons. Downgrades may restrict features, hide advanced settings or require reducing usage to match the lower plan.
Before downgrading, businesses should export important records and review which features will no longer be available.
Where payments are handled by third-party gateways, refunds may depend on the gateway, bank, card network or mobile money provider. Processing times and fees may vary.
Gateway, bank or transaction fees may be non-refundable unless required by law or expressly stated by the payment provider.
Email usepivotpos@gmail.com with your business name, account email, invoice or transaction reference, charge date, amount and reason for the request.
We may ask for additional information to verify ownership and understand the issue before approving or declining the request.
Send your billing details and we will review your request.
Contact billing support